Return & Refund

Thank you for shopping at ealifbd. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a return and refund policy outlined below.

1. Eligibility for Returns 1.1 To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. 1.2 Certain products, such as intimate apparel or items marked as non-returnable, may not be eligible for return. Please refer to the specific product listing or contact our customer support for further information.

2. Initiation of Return 2.1 To initiate a return, please contact our customer support within [number of days] days from the date of delivery. 2.2 Provide the order number, a detailed description of the reason for the return, and any supporting documentation or photographs, if applicable. 2.3 Our customer support team will guide you through the return process and provide you with the necessary instructions and shipping details.

3. Return Shipping 3.1 The customer is responsible for all return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, defective item). 3.2 We recommend using a trackable shipping method and obtaining a shipping receipt as proof of return.

4. Inspection and Refunds 4.1 Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1. 4.2 If the return is approved, we will process a refund to your original payment method within [number of days] days. 4.3 The refund will include the purchase price of the item, excluding any shipping or handling charges.

5. Non-Refundable Items 5.1 The following items are non-refundable:

   • Gift cards or vouchers
   • Downloadable software or digital products
   • Personalized or custom-made items

6. Damaged or Defective Items 6.1 If you receive a damaged or defective item, please contact our customer support immediately. 6.2 We may request additional information or evidence, such as photographs, to assess the damage or defect. 6.3 Depending on the circumstances, we will provide a replacement, repair the item, or issue a refund.

7. Exchange Policy 7.1 We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process and place a new order for the desired item.

8. Contact Us 8.1 If you have any questions or concerns regarding our Return & Refund Policy, please contact our customer support at Support@ealifbd.com